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Refunds and Returns

Refunds and Return Policy

Please carefully read our Refunds and Return Policy prior to making a purchase. 

Refunds

All sales are final and we do not refund for simple change of mind. 

Refunds are available on faulty, damaged or incorrectly supplied items. In other cases returns will be issued with either a replacement item or store credit which you can use at a later date. 

Refunds will only be made using the original payment method stated on your proof of purchase.

Sky Walkers Australia will repair, replace faulty or damaged Products in accordance with the Warranty Terms and Conditions and Your rights under the Australian Consumer Law.

Cancellations

Once an order has been placed, it’s automatically sent to our warehouse for processing. Due to the high volume of orders our warehouse receives, we aren’t able to intercept the ordering to dispatch process. 

Once your order has been shipped it cannot be cancelled. 

If you have placed a pre-order for a product then you have secured your order and this cannot be cancelled due to change of mind. 

Returns

You are entitled to a replacement, credit or refund where item(s) have a fault, such as:

  • when it is faulty or defective from manufacturing;
  • incorrect product received; or
  • different from a sample shown to you.

We are not required to replace your product if you simply change your mind.

However, if you are not happy with your product, our Store Managers may, at their discretion, decide to exchange or provide you with a store credit, providing the product is returned to us in its original new condition with proof of purchase. Shipping costs are non refundable and of the customer's expense in this case. 

Returns are subject to a $49 restocking fee. 

Please contact Sky Walker support team for more information. 

What if I’ve been sent the wrong product?

If you have received a product which you haven’t ordered, please contact Sky Walker support team immediately via sales@skywalkers.com.au with your order number (proof of purchase), a photo of the outer box and a photo of the item you’ve received. 

Once we have verified that you’ve received the wrong product, our support team will organise your incorrect item to be returned.  When your returned item has been received and inspected, we will send you an email to notify you that we have received it and will organise your correct item to be shipped as soon as possible. 

To be eligible for a return, your item must be unused and in the same condition that you received it with the original packaging. Any item not in its original condition, is damaged or missing parts for reasons not due to our error cannot be returned or exchanged. The customer will be responsible for paying shipping costs for returning an item that is not of our error. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@skywalkers.com.au

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