FAQ's

• Is Sky Walkers safe to use?

Sky Walker products are Fully Compliant & Legal. All Sky Walker self-balancing scooters have passed Australian Safety Standards and are UL certified. 

• How much weight can the Sky Walker support?

• Is the Sky Walker easy to ride?

The Sky Walker usually takes 5-10 minutes on average just to get comfortable with the sensation of being on a self balancing device. The Sky Walker is a very intuitive device, so once you relax and become accustomed to the feeling, you can expect to be proficient within 20-30 minutes. Watch our video - Skywalking for beginners

• How much energy does it take to ride a Sky Walker?

Sky Walker is designed to provide an easy and almost effortless riding experience. That being said, if you get tired please be sure to step off and take a break.

• Is it legal to use the Sky Walker on streets and/or sidewalks?

The Sky Walker has a very compact footprint, (a little wider than an average person's shoulders). It can be used very easily on sidewalks, streets and other public places however please check with your local authorities to ensure that it is not illegal to operate your Sky Walker in public. Sky Walkers are unable to advise where you are/are not legally able to ride your Sky Walker. 

• How does it handle wet weather?

Sky Walker is IP54 rated which means it can handle dust and small splashes of water. We strongly recommend not riding in inclement weather or near puddles.

• How long does it take to reach a full charge?

The Sky Walker takes 2-3 hours to fully charge. Please do not charge your Sky Walker for longer then 3 hours (This will enhance battery life). We recommend taking your Sky Walker off the charge once the light on the battery pack is green. 

• How long does a fully charged Sky Walker last?

The battery has a range of 15-20 km depending on the speed you are travelling.

• How does it handle bumps, cracks and curbs - is there any kind of suspension?

Although there is not a suspension system, these strong tires are no joke! The Sky Walker can handle bumps, cracks and other small changes of surface up to 1/2-1 inch very well. We recommend paying close attention to your surroundings & ending your knees, as your knees act as your suspension.

• What is the return policy?

Sky Walkers cannot cancel orders or accept refunds for simple change of mind. If you receive your Sky Walker and it is defective, please refer to our Returns/ Warranty policy. Before returning any Sky Walker, please contact our customer service via email sales@skywalkers.com.au to be directed correctly.

• Is it safe for children?

Yes. Sky Walkers are safe for children with a weight balance of 25kg and over. The Kids 4.5” Sky Walker is best for children under the age of 8 and accommodate for those under 25KGS. Sky Walkers recommend adult supervision for ages 16 and under.

• Can I ride up hills?

The Sky Walker can climb up and down practically any hill. Climbing down hills is just as easy with the ability to stop and effortlessly control the speed of your decline.

• Which is the front and back of the Sky Walker?

The Sky Walker can be ridden either way you choose! Ride the Sky Walker with the blue LED lights at the front to light up the path ahead of you or have the lights turned the other way to create an illuminating effect as you Sky Walk past people!

• How do I control the Sky Walker?

The Sky Walker uses unique weight stabilising technology and independently controlled wheels to allow you to effortlessly and swiftly manoeuvre around. The Sky Walker senses slight movements in your feet to guide itself without you barely moving a muscle, it’s almost as if you are thinking your way around. Simply lean your bodyweight forward to go forward and bring your bodyweight back to centre and the Sky Walker will come to a stop or go backwards. The Sky Walker pivots in the middle, which means if you press your weight down to one side it will rotate.